Terms and Conditions
These Terms shall govern the interaction between the Client and SkyTel OÜ (hereinafter the Company).
The Customer undertakes to intentionally disrupt operation Equipment Company.
The customer has no right to transfer access his personal account of third parties.
It is forbidden to reprint and distribute any information from this site, as well as with other information assets.
You may not distribute price lists of the Company, the Company received from the Client in the course of business, .
The company guarantees that no personal data of the Customer, received during registration, as well as obtained in the course of further work, they will not be disclosed to third parties except with the legal requirements of law enforcement agencies.
at the However, the Company may use this information for their own purposes, for advertising campaigns and to inform customers of any changes that the Company considers necessary to warn the client.
Start using services means that the Customer has read and I agree with all points of these rules.
service Customer warrants that the Company’s services are not used to violate the law.
Customer warrants that does not pursue any unlawful action in case of use of the service in violation of the law, take all steps within its power to the immediate elimination of these violations, and immediately notify the Company of such violation.
The Customer undertakes not to use services connection to the detriment of third parties, such as generating a large number of calls to the same number (spam), or perform any other similar actions. It is forbidden to fraud.
The Customer undertakes to monitor the security of its network and equipment and ensure that it will not have any claims to the Company in case of use of its networks and equipment by third parties to the detriment of the Client. Customer agrees to pay any damages caused to the Companys actions by third parties, which led to a breach of the security of its own network and equipment (hacking Client), if the company proves that such damage was caused by the actions of the client.
The company claims that in case of reasonable suspicion of hacking Client systems, in order to prevent possible damage or excessive load on the equipment of the Company may, but is not obligated, to suspend the provision of services to the Client to remedy the situation with the mandatory notification of the Client and the fact of the suspension of services and their suspicions with a brief justification. < br />
The client agrees not to contest or demand the return of the amounts written off from the personal account of the Client as a result of the above actions.
The services are provided on a prepaid basis. Access to the services of the Company are not available in the loan.
The Client guarantees that it will make an initial payment of at least 10 (ten) USD.
The payment is made in the currency of your personal account.
Customer payments are credited to the personal account minus the fees charged by the payment systems, in the case of SHA bank payment – the amount actually received in the current account.
The Customer undertakes to prevent the formation of the debt which may arise by reason of the operation of the billing system when making concurrent calls, as well as guarantees that such debt will be repaid within three working days from the date of its occurrence.
The company carries out the calculations with the client to the billing system data base that provides accounting and billing services provided to the Customer, withdraw funds from the account customer, store information about the prepayment and other paying customers, the formation of statistical data and other information necessary for the Companys performance.
Companies Prices are listed in US dollars (USD), Euro (EUR) and Russian Rouble (RUB) per minute depending on the tariff plan the Client.
billing made second intervals of time from the first second of conversation except Mexico (to the minute) and the Gambia (to the minute), but pricing conditions may vary depending on the tariff plan.
The company may charge a fee for the connection if the terms of the tariff plan.
The Company may at any time change the rates by notifying the Customer at least one (1) calendar day.
the Company may at any time change any of the Terms of service, these rules introduce a subscription fee or cancel it, introduce new tariff plans and change the pricing principle and introduce a fee for connection to transfer the Customer to this tariff plan for notifying the Client one (1) calendar day.
In case of disagreement, the Customer must notify the Company of termination of services of the Company and which has a right to return the advance payment on the conditions produced, published below.
The company has the possibility to make no more than two (2) concurrent calls for individuals, but the client has the right to request an increase in bandwidth. Tariff plan can be a different number of simultaneous calls can be found than those described in these rules. In this case, the change in the number of simultaneous calls is allowed only with the change of tariff plan, if not stipulated otherwise in its conditions.
The client has the right at any time to request and receive information from the Company electronically on applicable tariffs and well as improved client chargeable calls.
The requested information may not be older than six (6) months at the time of receipt by the Company of such a request.
Access to this information is free of charge.
If it is technically possible The Company provides a free access to information about the latest tariffied calls for the current month. Information for the last 6 months is available in the form of CDR-files via the users personal account.
In case of disagreement with billing, Customer shall provide the Company with all available information (logs, debugging information, CDR), proving incorrect charging no later than one (1) month after the discovery of the improper billing. If the validity of the Customers requirements, the Customer has the right to require the Company to refund debited from the account due to incorrect billing proven fact.
The company checks the facts given by the Customer within 1 (one) month.
With For its part, the Company undertakes to make every effort to incorrect charging did not occur.
billing is considered to be correct in all cases, the response of subscriber equipment, including autoresponders, Russian AONov, fax machines and modems, even if the client hardware does not support this type of connection and in the case of a unilateral or bilateral absence of earshot in case of problems with codecs or customer equipment (the use of terminator unsupported codec Client, and connection types).
The Company may at any time unilaterally suspend the provision of services in case of violation by the client legislation of the country location of the Company and the client, as well as rules. In this case the customer is not entitled to demand the return of unspent funds. The client is entitled to a one-time reopening of the account in the event of blocking reasons specified in this paragraph. When a second violation, the Customer is considered to be the worst offender and the Company is blocking access to the personal account and unspent funds transferred to the Company.
The company has the right to immediately suspend the provision of services in case of exhaustion of pre-payment on the personal account of the Client. < br />
if the client does not use the Companys services to more than 365 days (one year), the Company has the right to block the account. To restore the account, the Customer must contact the Company any convenient manner. The Company may refuse to renew access to the personal account, if the client can not prove that the personal account of the previously belonged to him. Customer may not transfer the right to resume access to the personal account of a third party.
In the case of application for termination of use of the services by the Client, the Client has the right to require the return of unspent funds from the account, but not earlier than 45 (forty five) days from the date of submission of such claims, net of commission for a refund to the Customer. The customer is not entitled to demand the return of unspent funds since 91 (ninety-one) days from the date of the last charged call, but can use them with the customer loses the right to return unspent funds in the future for the resumption of use of services of the Company.
In the case of application for termination of use of the services of the Company for any reason, the Customer must return the hardware and software obtained from the Company in the course of activities related to the provision of services to the Client Company, granted by the Company without charge or credit in the case of partial repayment. If the condition of the equipment does not allow to use it later (including in consequence of unsatisfactory appearance, making any modifications, including changing the firmware, etc.), the Company is entitled to demand payment of 100% (or 100% of the remaining debt in the event of hardware or software in the credit) equipment in three days. When you return the equipment or software, the Customer has no right to demand the return of the paid part of the loan for the equipment or software in the company. In this case, paid part of the loan is treated as payment for rent.
The client has the right to require the transfer of the Companys pre-specified number of the caller (CallerID), if such a number has been agreed with the Company and owned by the Client. The Client is not entitled to claim any compensation if the called party does not pass the CallerID, but has the right to draw the attention of the Company and the Company is obliged to make every effort to rectify this situation in the future. The company has the right to refuse to pass CallerID Client if it is being used for illegal purposes and for profit.
All requests to the Company must be made in writing (by mail or email) in accordance with the contacts of a technical forms received by the Client from the Company after registration. Technical form contains all the information about the Company, as well as all information received from the Client in the registration process and have informational character. A call to the company can not be the basis for the present conditions.
In spite of the ongoing efforts of the Company to ensure the quality and continuity of the services provided by the Company, the Company draws your attention to the fact that these services are provided through the public Internet network, and does not guarantee the quality and continuity of service provision, and assumes no liability, including for moral or other harm, as well as for possible lost profits, the Client caused by disruptions in the provision of services.
Any dispute between the Client and the Company shall be settled through negotiations.
bilateral agreement concluded between the Company and the Customer has the pre-emptive right over these rules. In the case of the conclusion of bilateral agreements, the provisions of these Regulations shall lose its force from the date of signing the Agreement. The agreement is in accordance with the Laws of the registration of the Company, ie, in accordance with the laws of Estonian Republic.
International sanctions (restrictive measures)
International sanctions are established by a resolution of the UN Security Council (based on Article 41 of Chapter VII of the UN Charter), the Council of Europe (based on Article 29 of the Treaty of the European Union) or the Government of the Republic of Estonia on the basis of Art. 7 of the Law on International Sanctions).
As a European company registered in the Republic of Estonia, in accordance with the legislation, SkyTel OÜ complies with restrictive requirements.
SkyTel OÜ services are not available to persons from the following countries and territories:
- Central African Republic
- Crimea / Sevastopol
- North Korea
- South Sudan
- Darfur (Sudan)
Due to the ongoing annexation of Crimea / Sevastopol, the Client registered in the specified territory is obliged to provide a letter of guarantee that it does not conduct its activities in the territory of Crimea and Sevastopol.
If it is found that the client has deliberately concealed his location, the Company will immediately interrupt the provision of the violator’s services and block the personal account. In this case, the prepayment is not refundable.
The rules changed: 09/23/2021 Year